September 2012 - First 4 Commercial
14Sep2012

first4customerservice

Customer service is at the heart of all we do at first4commercial.com

We are strong believers that good customer service goes a long way and we use this philosophy in everything we do at first4commercial.com.

From our FREE, open and completely transparent Heads of Terms illustrations on every enquiry to telling the truth to all clients even if this means they do not use us for their business.

We have had many instances where a client has contacted us for a certain type of finance and we have recommended a cheaper option for them but that also meant referring them to another financial institution to complete this business.

We feel that the right advice at the start of an enquiry is imperative and at first4commercial we aren’t trying to earn money from every client possible, we feel that by simply helping clients with great advice and pointing them in the right direction will help keep first4commercial in their minds in the future.

“There’s nothing more frustrating than . . . getting an answerphone”

Always contactable on the phone, email or fax and with our website, Facebook page and Twitter account regularly monitored, we try to keep in touch with clients and introducers on a regular basis. We are even on Skype which means the calls are FREE. Keeping them posted on the progress of their application or to check everything is progressing well for a speedy completion. There’s nothing more frustrating than trying to find out what is happening with your application and constantly getting an answerphone or “the office closes at 5pm”.

We are open from 8am until 8pm Monday to Friday and even take calls at weekends.

We constantly strive to improve on what we do, as no one is perfect, but we feel that first4commercial.com certainly delivers on great customer service and great advice. Add to this our competitive fee structure and you are on your way to a stress free experience handled by professionals.

To find out more contact the team on 01277 620083 or use the contact form on the website.

first4commercial.com

T: 01277 620083 F: 01277 658900 E: info@first4commercial.com

Colchicums, The Vale, Stock, Ingatestone, Essex CM4 9PW

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